Right of withdrawal following the purchase of gift boxes on the Neveo Shop online store:
As part of the purchase of its gift box on https://shop.neveo.io/ , Neveo allows its customers to benefit from a legal withdrawal period of 14 calendar days to return a product that does not satisfy, this without penalty or additional costs, except the return costs. This period begins to run from the date of delivery of the Customer's order. The Customer must notify the Neveo Customer Service Department within this period by e-mail to the address firstname.lastname@example.org of their decision to return the item. The Customer then has a maximum of 14 days to send the items to Neveo at the following address: Neveo SA, 2 rue Auguste Orts ,1000 Brussels, Belgium.
This right of withdrawal can only be accepted for items received by Neveo in identical condition to their original condition and in their original packaging. Items returned incomplete, damaged or soiled will not be taken back. In the event of abusive returns, Neveo reserves the right to refuse subsequent orders.
Neveo recommends that the Customer return their products through a trusted carrier. It is strongly recommended to return the goods by registered mail or with tracking code and, if necessary, to take out insurance with the carrier of the market value of the products. Neveo disclaims all liability for the risks associated with the carrier responsible for returning the product (s).
The value of the returned items will be refunded according to the means of payment agreed with the Customer or in the form of a credit to be deducted from the following order(s).
Neveo will aim to reimburse any compliant withdrawal within 30 days.