Your Neveo journal can only be printed and sent if it is linked to a subscription. This article explains how subscriptions work.
After you have created a new journal, to send a journal every month to the recipient, you should create a subscription.
First, go on the network's homepage (by clicking on the journal's name, on top of your screen, you will see a list of all your journals appear). You can subscribe in two different ways:
Either click on the banner that offers you the possibility to create a subscription by taking advantage of a specific offer, then you will have the possibility to choose between a monthly or annual subscription;
Or, once in the menu, click on “Subscription” and then on “Subscribe my family”. Then choose the format of your journal, your billing plan (monthly or yearly), add the delivery address of the journal and proceed to payment.
When signing up, you will be asked to provide credit/debit card (Visa, Mastercard or American Express - or Sofort if you live in Germany) information. You can also pay via Google Pay or Apple Pay. This is a compulsory step to subscribe, even if you are using a voucher.
You will receive a confirmation email after finalizing your subscription details. It's not in your mailbox? Check that you have written your email address properly while signing in to Neveo, and check in your spam.
You can modify your subscription at any time, as explained here.